BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//BritCHI//Schedule//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Examining Personality-Aware Active Listening Strategies in Sup
 port Agents
BEGIN:VEVENT
UID:paper-session-4-digital-health-care-and-wellbeing-examining-personality
 -aware-active-listening@britchi.uk
DTSTAMP:20261014T154232Z
DTSTART:20261103T112000Z
DTEND:20261103T113000Z
SUMMARY:Examining Personality-Aware Active Listening Strategies in Support 
 Agents
DESCRIPTION:BritCHI 2026 · Paper Session 4: Digital Health\, Care and Well
 being\nHussain\, Keegan\, Ross\nActive Listening (AL) is a foundational so
 cial behaviour in support and coaching\, yet its impact depends on how it 
 is experienced by the person being supported. While prior work links perso
 nality—especially Openness and Agreeableness—to how people enact AL\, 
 less is known about how personality shapes preferences for receiving AL fr
 om conversational agents (CAs) in coaching contexts. To address this gap\,
  we conducted a vignette-based human-subjects study (N=105) where particip
 ants evaluated text-based CA coaching dialogues that varied in AL intensit
 y (low\, moderate\, strong)\, built using LISTEN-R\, a theory-grounded fra
 mework that operationalises AL intensity for language-based coaching. We e
 xamine how Big Five traits moderate preferred AL intensity and perceived o
 utcomes (personalisation\, working alliance\, satisfaction)\, and analyse 
 demographic differences\, revealing age- and gender-linked patterns. Our f
 indings show that AL in conversational coaching is not one-size-fits-all\,
  motivating adaptive agents that calibrate listening intensity to user cha
 racteristics and provide user-facing control over listening style.
LOCATION:Brunel University London\, Kingston Lane\, Uxbridge UB8 3PH
URL:https://www.britchi.uk/programme/schedule/paper-session-4-digital-healt
 h-care-and-wellbeing/
END:VEVENT
END:VCALENDAR